By submitting a quote request, you confirm that you are familiar with these terms.
Products presented on the Prutka website are not sold through a standard online store and do not constitute a binding offer within the meaning of applicable regulations. All products are made to order, individually, in accordance with the manufacturer's specifications.
The purchasing process begins by submitting a quote request via the available forms or contact channels on the website. Based on the received request, Prutka prepares an individual quote that includes the product description, quantity, final price, estimated production time, shipping costs, and other relevant terms.
Submitting a quote request does not create an obligation to purchase.
The issued quote is valid exclusively for the period stated in the quote itself, if such a period is defined. Otherwise, the quote remains valid for a reasonable period, taking into account the nature of the products, material availability, and production capacity.
A quote is considered accepted exclusively at the moment payment is received in accordance with the terms specified in the quote. Receipt of the quote, email confirmation, or any other form of communication shall not be considered acceptance without completed payment.
The sales contract is deemed concluded only upon receipt of payment.
All prices displayed on the website are for informational purposes only and are subject to change without prior notice. The final product price is always clearly defined in the individual quote.
The manufacturer is not registered for VAT and therefore does not charge VAT in accordance with Article 90 of the Croatian VAT Act. All prices stated in the quote and on the invoice are shown excluding VAT.
For customers outside the Republic of Croatia, and especially for deliveries outside the European Union, additional taxes, import VAT, customs duties, or other public charges may apply in accordance with the regulations of the destination country. These costs are not included in the price and are borne entirely by the customer.
Payment is made exclusively in accordance with the terms and instructions specified in the individual quote. The manufacturer does not use online payment systems and does not collect or process payment card data via the website.
Production and order preparation begin only after full payment has been received, unless explicitly stated otherwise in the quote.
An invoice is issued after payment has been received and is delivered to the customer by email and/or together with the shipment, depending on the agreement and delivery method.
Shipping costs are not included in the product prices displayed on the website. The shipping method and shipping costs are defined individually in the quote, depending on the product type, quantity, dimensions, shipment weight, and delivery address.
The following are possible shipping costs based on the criteria listed above:
Delivery times stated in the quote are estimates and may vary depending on the production process, material availability, logistics conditions, and external circumstances. The manufacturer will make reasonable efforts to inform the customer of any changes to delivery timelines.
For shipments outside the European Union, customs procedures and additional costs may apply, including customs duties, import VAT, or other charges. These costs are not included in the quoted price or shipping costs and are the sole responsibility of the customer.
The manufacturer shall not be liable for delays caused by customs procedures or for any costs incurred during international shipping.
All Prutka microphones and accessories are hand-assembled to order and shipped directly from Croatia to customers within the European Union.
Our packaging is designed in line with the EU Packaging and Packaging Waste Regulation (PPWR) and applicable environmental sustainability requirements. Your order is shipped using plastic-free external transport packaging, including premium cardboard boxes and paper-based honeycomb wrap to protect your audio equipment during transit.
Inside the box, your microphone is enclosed in a high-quality anti-static bag designed to protect sensitive electronics from electrostatic discharge during handling and transport.
In accordance with the German Packaging Act (VerpackDG), our company is registered with the LUCID packaging register of the Central Agency Packaging Register (Zentrale Stelle Verpackungsregister — ZSVR) under registration number DE2386260891999. As a producer of packaged goods, we participate in a certified Dual System (Interzero) to ensure that all our shipping and product packaging sent to Germany is fully licensed, collected, and recycled.
In compliance with Legislative Decree 116/2020, please find below the environmental labeling for proper waste separation in Italy. Please always check your local municipal guidelines (Verifica le disposizioni del tuo Comune) for specific disposal instructions:
The risk of loss or damage to the products passes to the customer at the moment the shipment is handed over to the delivery service, unless otherwise explicitly stated in the individual quote.
For all inquiries related to the ordering process, quotes, payment, or shipping, customers may contact us via email at hello@prutka.hr.
The manufacturer reserves the right to amend or update these orders and shipping information at any time. Any changes shall take effect upon publication on the website.
Customers are advised to review the current version of this information before submitting a quote request or accepting a quote.
Last updated: 31.08.2026. Filip Skorup
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